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Hotel Front Desk Manager

Location: New York, New York
Job # 8979608
We are currently seeking a professional, motivated, and experienced and customer service oriented individual for Hotel Front Office Manager for a High End Hotel in the Midtown Area. 

Job Qualifications
  • Minimum of 2 years of previous experience overseeing Hotel Union Front Office Staff 
  • Be available for work evenings, weekends and holidays.
  • Analyze and interpret established policies.
  • Understand government regulations covering business operation.
  • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
  • Deal with the general public, customers, associates, union and government officials with tact and courtesy.
  • Plan and organize the work of others.
  • Speak and write clearly.
  • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis.
Job Description
  •  Overseeing all union front office personnel including guest reception, concierge, reservations, PBX and bell staffs.
  • Assist with the day to day management of the Front Office operation
  • Demonstrate the ability to effectively interact, coordinate and communicate through daily pre-shift meetings with all team members of high guest impact areas (i.e. Front Office, PBX/Rooms Control , Guest Services, Concierge, etc.) to ensure a smooth arrival through departure experience for all guests
  • Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
  • Champion, promote and successfully track departmental and organizational initiatives e.g. upsell programs, Destination Delivers Program, etc.
  • Ensure front desk agents properly complete required checklist items at the end of each shift
  • Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.)
  • Instills a calm, organized approach when interacting in stressful situations
  • Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
  • Ensure that sufficient staffing is present to meet the daily business demands
  • Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
  • Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
  • Assist management to recruit, hire, train and successfully support and manage the talent of all new and existing team members
If you possess the qualifications for this position, please submit resume ASAP!
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